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Our policies
How we look after your information, keep people safe, and handle feedback and concerns.
Privacy PolicyHow we collect, hold, use and disclose personal and sensitive information, in line with the Australian Privacy Principles.Read the policy →Child SafetyOur commitment to the safety and wellbeing of children and vulnerable people, aligned to the NSW Child Safe Standards.Read the policy →Whistleblower PolicyHow to report unethical, illegal or seriously improper conduct, and the protections for people who speak up.Read the policy →Feedback and complaintsHow to give feedback, make a complaint or pay a compliment, and how we handle it.Read the policy →Charter of RightsLifeline's national charter: what you can expect when you contact any Lifeline service.Open → (opens in a new tab)Complaints Policy StatementLifeline Australia's statement of how complaints are handled across the Lifeline network (PDF).Open → (opens in a new tab)