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Shop donations
Donate goods
Donate quality, save lives. When you donate good-quality items to a Lifeline shop, you're helping fund suicide prevention and crisis support in our community.
Thoughtful donations make a lifesaving difference
When you donate good-quality items to Lifeline shops, you’re doing more than clearing out your cupboards: you’re helping fund essential suicide prevention and crisis support services in our community.
Every sale from our shops helps Lifeline support people experiencing their darkest moments. Your generosity directly contributes to keeping these services available, accessible, and free to those who need them most.
Why quality matters
Lifeline shops rely on the sale of donated items. We don’t have facilities to wash, repair or restore damaged goods. That means:
- What comes in, goes out, directly to the shop floor.
- Items that are broken, stained, mouldy, incomplete or not in saleable condition unfortunately become waste, which costs money to dispose of.
- Those costs reduce the funds available for suicide prevention services.
By donating items that are clean, safe and in good working condition, you help us maximise every dollar for the people who need help the most.
What to donate
We gratefully accept items that are:
- Clean, odour-free and in good condition
- Something you’d proudly give to a friend
- Complete, with no missing parts or pieces
- Safe, working and ready for resale
Popular items we love:
- Quality clothing, shoes and accessories
- Homewares and décor
- Books, toys, games and puzzles
- Small working household items
- Good-condition furniture, where accepted
If you’re unsure whether an item is suitable, a simple test helps: would I give this to a friend? If the answer is yes, we’d love to receive it.
What we can’t accept
There are some items we’re unable to take, for safety, quality or regulatory reasons:
- Items that are torn, stained, mouldy or damaged
- Broken or incomplete items
- Electronics that don’t work, have frayed cords, or are unsafe
- Furniture that is stained, unstable, or does not meet safety standards
- Items that require cleaning, washing or repair
If an item isn’t suitable for donation, your local council may have recycling options to prevent it going to landfill.
Myths and facts
Myth: Lifeline washes or repairs donated items.
Fact: We don’t have washing or repair facilities. Items must be clean and ready for sale.
Myth: Lifeline gives donated clothing directly to people in need.
Fact: Lifeline shops exist to raise funds for suicide prevention services by selling donated goods.
Myth: “Staff can fix it.”
Fact: Damaged items increase waste costs and reduce the funds available for services.
Your donation helps save lives
Every quality item donated, and every dollar spent in our shops, helps Lifeline answer calls, chats and text messages from people in crisis. Together we’re creating a community where everyone has someone to turn to.
Thank you for donating thoughtfully, supporting your local Lifeline shop, and helping save lives. Find your nearest shop.
Find your local shop
Addresses, phone numbers and opening hours for all six Lifeline shops.
