Telephone Crisis Support Volunteer

Become a Telephone Crisis Support Volunteer

The 13 11 14 number supports over 800,00 Australians in crisis each year.

Lifeline Mid Coast is part of the national telephone crisis support service that operates twenty-four hours per day, seven days per week.

To become a volunteer Telephone Crisis Supporter for Lifeline’s 24 Hour Crisis Support Service – 13 11 14 – you’ll need to undertake extensive training, make a commitment to shifts and meet further selection criteria. This is to ensure you’ll be confident, skilled and able to provide support to Lifeline’s Callers in their time of emotional distress and crisis. If you’re interested, this type of volunteering will be very rewarding. Please contact Lifeline Mid Coast to find out more about becoming a telephone volunteer. Phone 6581 2800 or email

Lifeline Mid Coast is always looking for good listeners to become Telephone Crisis Supporters (CS).

Lifeline Mid Coast is seeking people who would like to make a difference. Enhance your self-awareness. Develop personal and professional growth. Give back to your community and help Australians in crisis.

Crisis Support Workplace Training (CSWT):

Lifeline Australia is a Registered Training Organisation (RTO) 88036.

As a designated training site under the Lifeline Australia RTO 88036, Lifeline Mid Coast complies with the National Vocational Education & Training Regulation Act 2011.

The CSWT Course comprises accredited Units of Competency, which is designed to train Lifeline Telephone Crisis Supporters.

Please visit this link for information on units of competency -


Full payment at the time of acceptance into the CSWT course is always appreciated.

Payment plans and subsidies are available for prospective students struggling with financial hardship.

The CSWT course is subsidised, the actual financial value of the course is approximately $3400, consisting of:

  • LivingWorks Applied Suicide Intervention Skills Training (ASIST)
  • Mental Health First Aid
  • DFV (Domestic and Family Violence)
  • NSSI (Non-Suicidal Self Injury)
  • Statement of Attainment in Crisis Support Workplace Training (CSWT), consisting of four units of competency


  • 12 months training starting with ASIST, then 7 weekly 3.5 hour "face-to-face" sessions and e-learning component
  • As the CSWT course is highly subsidised, we ask for a minimum two year commitment to Lifeline Mid Coast as a Crisis Supporter
  • A minimum of 92 hours per year of volunteering is required for accreditation as a Lifeline Crisis Supporter
  • A commitment of one 4 hour shift per week is suggested to meet the 92 hours. This allows for necessary breaks due to holidays and illness
  • A minimum of 8 hours professional development (provided by Lifeline Mid Coast) per year

Computer Literacy:

A minimum level of computer literacy is required to complete the elearning component and as an ongoing part of volunteering as a CS. Lifeline's delivery of help consists of both telephones and computers.

Expression of interest to Volunteer

Become a Telephone Crisis Supporter

To become a volunteer Telephone Crisis Supporter, please get in touch


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